Privacy Policy

Food Specialities Limited (FSL) and FSL Foods Privacy Policy


We treat your privacy seriously and are committed to safeguarding your personal information at Food Specialities Limited (which term includes FSL Foods and all subsidiaries of Food Specialities Limited)  referred to here as “We”, ‘Our”  or “FSL”. We value you as a customer and are committed to protecting and respecting your privacy through compliance with this policy.

Our website address is and

This privacy policy will explain how we use the personal data we collect from you when you use our website.

If you have any questions or concerns about this privacy policy or your personal information, please contact us using the details provided in the Section 13 – ‘How to contact us?’.


  1. What data do we collect?
  2. How do we collect your data?
  3. How will we use your data?
  4. How do we store your data?
  5. Marketing
  6. What are your data protection rights?
  7. What are cookies?
  8. How do we use cookies?
  9. What types of cookies do we use?
  10. How to manage your cookies
  11. Privacy policies of other websites
  12. Changes to our privacy policy
  13. How to contact us
  14. Right to contact the appropriate authorities


  1. What data do we collect?

We collect the following data:

  • We only collect personal identification information which you provide us with, such as your name, email address, phone number, company name, country and any information you enter into the “message” section of our website.
  • What products you are interested in based on the information you provide us with.
  • Any personal information and data you enter and upload on our Careers Portal.

FSL’s web servers track of the pages visited on FSL’s website, the amount of time spent on those pages and the types of searches done on them. This automatically captures and stores the following information (which is transmitted by the visitor’s internet browser or browsing activity), depending on the selection of privacy settings upon visiting FSL’s website.

Additional personal data processing may take place following your preferences such as

  1. Date and time of the server request
  2. Geolocation
  3. Type/version of Operating System
  4. Type/version of Browser
  5. Language of operating system / browser settings
  6. Data transfer volume
  7. Screen resolution
  8. Accessed links and their status
  9. Referrer site details
  10. User Agent (The User-Agent request header is a characteristic string that lets servers and network peers identify the application, operating system, vendor, and/or version of the requesting user)
  11. Entry page to our site
  12. Exit page from our site
  13. Host IP address


  1. How do we collect your data?

You directly provide us with most of the data we collect. We collect data and process data when you:

  • Sign up for our Newsletter by providing your name, email address, company name and country of residence.
  • Place an inquiry for any of our products or services via our contact us page on our website.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • Use or view our website via your browser’s cookies.
  • Apply for a job vacancy via our careers portal.


  1. How will we use your data?

We collect your data so that we can:

  • Offer you the information you have requested us for via our Contact Us page
  • Contact you via phone or email (whichever method is provided to us) to offer you information you have requested.
  • Process your order and manage your account.
  • Send you our newsletters if you have provided your email address, information and consent to do so.
  • If you order a product from us we reserve the right to share your name, email and phone number with our shipping partners and any other third party logistics providers if it is necessary to facilitate your order.

Our server records the Internet Protocol (IP) addresses of visitors which is a unique number assigned dynamically assigned by Internet Service Providers (ISP) to every computer on the internet. This IP address, that FSL collects, may contain information that could be deemed identifiable.

We use this information for statistical purposes, to find out which pages users visit and what products and services are of interest or could be of value to our visitors. We collect and process this data for the purpose of ensuring the security of this website, which is a legitimate interest in terms of GDPR. We delete or anonymise this kind of personal data automatically after 1 year.

We also use a variety of technological systems to detect and address anomalous activity and to screen content to prevent abuse or misuse, such as spam or phishing.

We will not publish or make your data public. FSL is committed to ensuring the security, safety and privacy of all our visitors.


  1. How do we store your data?

We treat your data with the utmost confidentiality and store your data in a secure operating environment. For further information about your data please contact us at

If you have subscribed to any of our newsletters or provided us with your information via our Contact Us form and wish to have your name, email address and company name deleted from our database you may do so by emailing us at:

We keep your personal information only so long as we need it to for our data analysis purposes or to provide with our services or to fulfill the purposes described in this Policy. This is also the case for anyone that we share your personal information with and who carries out services on our behalf. Retention periods can vary significantly based on the type of information and how it is used. Our retention periods are based on criteria that include legally mandated retention periods, pending or potential litigation, our intellectual property or ownership rights, contract requirements, operational directives or needs, and historical archiving. When we no longer need to use your personal information and there is no need for us to keep it to comply with our legal or regulatory obligations, resolve disputes and enforce our agreements, we’ll either remove it from our systems or anonymize your data.

If you wish to have your data deleted please contact us at


  1. Marketing

We will not use your data for marketing purposes unless you have voluntarily signed up for our Newsletters.

If you have signed up for our newsletters your email address, name, country and company details will be added to our newsletter database which is stored securely with our Marketing department and will not be shared with any third party or employees outside our organization.

We may also use your email address to send you information about or products, services and business activities or to send you other information related to the food and beverage industry in our region.

If you have subscribed to receive our newsletters, you may always opt out at a later date. You have the right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please send us an email requesting us to unsubscribe you from our marketing database to


  1. What are your data protection rights?

We would like to ensure that you are fully aware of all of your data protection rights. We shall honour your data subject’s right in accordance with legal obligations and subject to the exemptions defined in these applicable laws and regulations.

These rights are:

i. The right to request access to your personal data.

ii. The right to correct, amend or update your personal data

iii. The right to erasure or be forgotten – You have the right to obtain deletion of your personal data in the following cases:

  • The personal data are no longer necessary in relation to the purposes for which they were collected and processed;
  • Our lawful basis for processing is consent, you withdraw consent and we have no other lawful basis for the processing;
  • Our lawful basis for processing is that the processing is necessary for a legitimate interest pursued by us, you object to our processing and we do not have overriding legitimate grounds;
  • You object to our processing for direct marketing purposes;
  • Your personal data have been unlawfully processed; and
  • Your personal data must be erased to comply with a legal obligation to which we are subject.

We are not required to comply with your request to erase personal information if the processing of your personal information is necessary:

  • For compliance with a legal obligation; or
  • For the establishment, exercise or defence of legal claims.
  • For the completion of a sales order or to recover any monies owed to us by you, your company or your previous company.

iv. The right to restrict processing as per GRDP regulations.

We can continue to use your personal information following a request for restriction, where:

  • we have your consent; or
  • to establish, exercise or defend legal claims; or
  • to protect the rights of another natural or legal person.

v. The right to object to processing – You have the right to object to our company’s processing of your personal data if there is no active sales contract in place, no monies owed to us or if there is no requirement for us to process your data for legal, marketing or commercial purposes.

vi. The right to data portability

Please contact us at if you wish to exercise any of these rights.

We have the right to refuse to comply with your request if the request is unfounded or unreasonable or if we do not possess any of your data.


  1. What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit


  1. How do we use cookies?

Our Company uses cookies in a range of ways to gather data on your usage of our website to improve your user experience and for us to understand how you use our website, which products you are interested in and which countries our visitors are originating from.

We do not use cookies for advertising purposes on our website.


  1. What types of cookies do we use?

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers usually in the United States, but possibly in the EU member states and other countries as well. In case of activation of the IP anonymization, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area.

Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the United States. On behalf of the website operator Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website operator.

Google will not associate your IP address with any other data held by Google. You may refuse the use of Google cookies by selecting the appropriate settings on your browser, see also Item 6 above. However, please note that if you do this, you may not be able to use the full functionality of this website. Furthermore you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under

You can prevent the capturing by Google Analytics by clicking on the following link. An opt-out cookie is set which prevents future collection of your data when you visit this website:

Here you will find more detailed information on Terms of Use und Data Protection: and under

Google Analytics is further explained under the following Link

Please note that this website initializes Google Analytics with the setting “gat._anonymizeIp();” to ensure anonymized capturing by masking the last part of your IP addresses (IP masking).


  1. How to manage cookies

You can set your browser not to accept cookies, and the website below tells you how to remove cookies from your browser:

However, in a few cases, some of our website features may not function as a result.


  1. Privacy policies of other websites

Our website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to visit another website, you should read their privacy policy.


  1. Changes to our privacy policy

Our Company keeps its privacy policy under regular review and places any updates on this web page. This policy may change from time to time. Your continued use of our platforms after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.


  1. How to contact us

If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at:

Or write to us at:  Food Specialities Limited, PO Box 17135, Jebel Ali, UAE


  1. Right to contact the appropriate authority

Without prejudice to any other administrative or judicial remedy, every data subject shall have the right to lodge a complaint with a supervisory authority, in particular in the Member State of his or her habitual residence, place of work or place of the alleged infringement if the data subject considers that the processing of personal data relating to him or her infringes this regulation.